Computer and Network Support

• Software installation, configuration and support
• Administration of a local network
• User access rights differentiation to confidential information
• Internet Connection configuration and staff internet traffic control
• Develop the data backup policy and increase system resiliency
• Modernization and optimization of the working stations and servers
• Supply and implementation of computers and accessories
• Constant monitoring of the operation of the IT-system main components ( includes automatic server monitoring system )

Methods of customer interactions:

• Over the phone consulting
• Remote system management using a secure channel(provides minimum client response time)
• Routine preventive specialist visits
• Emergency specialist visits in case It- system malfunctions

Why are we the best computer service company to work with?

• We are professionals in this field. That’s the main reason. We like what we do and we are ready to prove to you that those are not just empty words.
• You can save on costs (if you compare us with the in-house stuff, their salary, tax deductions etc., you will understand that outsourcing with us is more beneficial for you)
• We do trouble shooting and look for a particular cause of the fault. We do not patch holes. We are not trying to depict activities or be in your way every single day. We are here to establish the work on an IT system and to provide its’ support and development. We are really good at this.
• All is included- You work with Nika-Telecom and look no further.

Network installation, search for internet providers, telephony, 1C, office equipment - we will cover it all or bring one of our subcontractors.

• We focus on preventing incidents. We do not wait for our services to break down. We carry out activities to minimize abnormalities and malfunctions. We fine tune data backups, perform troubleshooting, prepare and implement development plans.

Our main focus is to optimize network performance leading it to the same standards. Those standards allow us to switch from daily running to scheduled work; to switch from solving same tasks over and over again (constantly idle mail, a never functioning printer) to resolving those tasks.