61C - Maintenance and Support

  • Maintenance of embedded systems.
  • Recovery of bookkeeping and tax accounting.
  • Assistance in maintaining records
  • Thorough analysis of accounting
  • Finding and Fixing user mistakes
  • Advise on the usage of software products
  • Analysis of non-standard situations
  • Setting configurations that would not affect the basic algorithms of the system.
  • Creating Database backups
  • Database recovery in case of damage.
  • Communication methods for solving urgent issues.
  • Authorized Terminal database access to various communication channels
  • FTP, mobile phone, city phone, e-mail

Rates

The monthly cost of the contract for maintenance of subscriber depends on a chosen rate, that includes obligatory number of working hours of a specialist.

 

Contract Monthly Rate (RUB) Hours Per Month Hourly Rate
Standard 8 400 4 2100
General 15 600 8 1 950
Super 28 800 16 1 800

Each new agreement should be accompanied with a free of charge subscription that will notify the customer of new program releases and configurations and with a reporting format for 1 year for one of the programs used.

Advantages

  • High Efficiency Solutions
  • Regularity
  • Lower Cost Per Specialist Per Hour
  • Specialist mandatory monthly visits to carry out routine maintenance
  • Timely Updates
  • Backups
  • Regular Analysis of the database for accurate accounting
  • Adjustment of the consequences of the improper accounting and additional subscriber counselling.
  • Help clients close their quarterly reports
  • Priority service during reports filing and peak loads.
  • Securing a permanent specialist – the work is carried out by a specialist that is implementing your configuration and familiar with your work specifics, business processes and your company (except for Standard Contract )
  • High efficiency while solving complex issues.
  • Confidentiality – authorised database access when solving complex issues in terminal mode.
  • Over the phone customer support as a part of asingle contract
  • All the work is done in a timely manner

Drawbacks

  • Prepayment for 3 months of service

Limitations

  • The amount of hours provided is limited by the agreement chosen by the subscriber.
  • There is only one contract per client (there may be exceptions when dealing with geographically dispersed organizational structure)

 

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