1C - Maintenance and Support
- Maintenance of embedded systems.
- Recovery of bookkeeping and tax accounting.
- Assistance in maintaining records
- Thorough analysis of accounting
- Finding and Fixing user mistakes
- Advise on the usage of software products
- Analysis of non-standard situations
- Setting configurations that would not affect the basic algorithms of the system.
- Creating Database backups
- Database recovery in case of damage.
- Communication methods for solving urgent issues.
- Authorized Terminal database access to various communication channels
- FTP, mobile phone, city phone, e-mail
Rates
The monthly cost of the contract for maintenance of subscriber depends on a chosen rate, that includes obligatory number of working hours of a specialist.
Contract |
Monthly Rate (RUB) |
Hours Per Month |
Hourly Rate |
Standard |
8 400 |
4 |
2100 |
General |
15 600 |
8 |
1 950 |
Super |
28 800 |
16 |
1 800 |
Each new agreement should be accompanied with a free of charge subscription that will notify the customer of new program releases and configurations and with a reporting format for 1 year for one of the programs used.
Advantages
- High Efficiency Solutions
- Regularity
- Lower Cost Per Specialist Per Hour
- Specialist mandatory monthly visits to carry out routine maintenance
- Timely Updates
- Backups
- Regular Analysis of the database for accurate accounting
- Adjustment of the consequences of the improper accounting and additional subscriber counselling.
- Help clients close their quarterly reports
- Priority service during reports filing and peak loads.
- Securing a permanent specialist – the work is carried out by a specialist that is implementing your configuration and familiar with your work specifics, business processes and your company (except for Standard Contract )
- High efficiency while solving complex issues.
- Confidentiality – authorised database access when solving complex issues in terminal mode.
- Over the phone customer support as a part of asingle contract
- All the work is done in a timely manner
Drawbacks
- Prepayment for 3 months of service
Limitations
- The amount of hours provided is limited by the agreement chosen by the subscriber.
- There is only one contract per client (there may be exceptions when dealing with geographically dispersed organizational structure)